At RIDE, we take care to ensure your order is processed, packaged, and shipped with the same attention to detail we bring to every aspect of our boutique experience.

Order Processing

• Please allow 1 business day for order processing and packaging.
• You will receive a confirmation once your order is ready to ship.

Shipping & Delivery

• We ship via FedEx Ground Service within the continental United States (excluding Alaska and Hawaii).
• Oversized or overweight items may require freight shipping; if applicable, you will receive a personalized shipping quote before your order is finalized.

Shipping Costs

• Enjoy complimentary shipping on orders over $300 and under 40 lbs.
• Orders under $300 ship at a flat rate of $30.
• For larger or heavier shipments, we will provide a tailored shipping quote.

International Orders

• For international shipping, we are happy to provide custom arrangements. Please contact us for details.

Responsibility & Support

• Once your order has been accepted by FedEx, responsibility for delivery transfers to the carrier.
• In the event of a lost, delayed, or stolen package, please contact FedEx directly. That said, we are always here to assist you in navigating claims and tracking updates to ensure your order reaches you whenever possible.

In-Store Pickup

• Orders are typically ready within 24 hours. You will be notified via text or email once your purchase is available for pickup.
• Please bring the credit card used for your purchase and a matching photo ID at the time of collection.